All Sales Are Final
At LADY, each piece is thoughtfully handmade and created specifically upon order. Due to the unique nature and craftsmanship behind every item, all sales are final. However, depending on the situation and at the discretion of LADY, a return may be issued on a case-by-case basis.
Returns are not guaranteed and must be approved before any item is shipped back. Customers are responsible for contacting LADY with any concerns regarding their order so we can review the situation and determine the best resolution.
Choosing the Correct Size
To ensure the best fit, please carefully review our Size Chart before placing your order. Customers are responsible for selecting the correct size.
Damaged Items During Shipment
We take great care in packaging every order. However, if your item arrives damaged due to shipping, please contact us with photos of the damage for review.
If approved, LADY may provide:
- A complimentary return shipping label
- A replacement option when available
- A coupon code or store credit toward a future purchase
Please note: Damage claims must be submitted with proper documentation and approval before any resolution is provided.
Thank you for supporting handmade fashion and understanding the time, care, and craftsmanship that goes into every LADY creation.